Terms and Conditions

TERMS OF USE OF THE POLICYMARKET WEBSITE

1. Introductory Provisions

Thank you for using the website of the Insurance Brokerage Company “Eurosolutions” doo Beograd (hereinafter: the Company).

The identification details of the Company are as follows:

MB: 20569620
PIB: 106280667
Registered office: Požeška 67a / 4.06, 11030 Belgrade
Email address: office@eurosolutions.rs
Operating license number: G.br. 8780 dated 27.8.2009
Business activity code: 6622 – Activities of insurance agents and brokers
Support email: info@policymarket.rs
Phone: +381 11 3471 708

Access to and use of the website is governed by these Terms of Use of the PolicyMarket website (hereinafter: the Terms), as well as the applicable laws regulating this area. Please carefully review the Terms before using the website.

The Terms within the application also include the payment procedure for insurance premiums processed through the authorized payment service provider Payspot.

When accessing the website, you are required to become familiar with these Terms. By entering your identification data and continuing to follow the Instructions, you confirm that you accept the Terms without limitations.

If you do not fully agree with the Terms, please stop using the website and leave it immediately.

If you access the website as an individual, you confirm that you have the legal capacity to be the insurance policyholder/insured, and that you fully agree with these Terms.

If you use the website on behalf of a legal entity, you confirm that you are authorized to be the insurance policyholder and that you fully agree with these Terms.

The website is owned by the Company and developed for use within the territory of the Republic of Serbia.

2. Processing of Personal Data, Privacy Policy, and Website Use

In order to use this website, you are required to provide certain personal data and information about yourself—any data relating to an identified or identifiable natural person, directly or indirectly, particularly based on identifiers such as name and ID number, location data, identifiers in electronic communication networks, or one or more characteristics of their physical, physiological, genetic, mental, economic, cultural, or social identity.

To successfully process your request, we need your personal data—your name and surname, full address, email address, phone number, and IP address of your computer.
We collect only the necessary personal data and process such data lawfully, fairly, and transparently, for the purpose for which the data has been provided, and only for the duration necessary to achieve such purpose, acting in full compliance with the Law on Personal Data Protection (“Official Gazette of RS, no. 87/2018”).
Our Privacy Policy and use of this website are aligned with the General Data Protection Regulation (GDPR).

By accepting these Terms of Use, you confirm that you fully understand and accept these Terms, and you are simultaneously informed about the legal basis, purpose, scope, and manner of processing your personal data, in accordance with Article 23 of the Law on Personal Data Protection.

All user data is protected and will not be shared with third parties except for the purpose of delivering the contracted service.
Payment card data is entered exclusively on the secure bank page and is not accessible to Eurosolutions.

Employees of the Company are responsible for complying with these principles of privacy protection and website use.

We collect only the data you submit through the available forms on the website.

3. Website Use

Every user is obligated to familiarize themselves with the Terms before using the website and to use the website in accordance with the principle of due care, and not to use the website in any manner contrary to the laws of the Republic of Serbia or good business practices.

The Company will not tolerate inappropriate or unwanted comments, hate speech, insults, spam, harassment of other users, etc. In case of violation of the rules, we will take measures to prevent further breaches of the Terms by disabling access to the website, deactivating user accounts, or terminating service provision and cooperation.

The Company reserves the right to amend or supplement the Terms in accordance with legal regulations and business needs. Any change becomes binding from the date of publication on the website.
Your continued use of the website after changes means you accept the amended Terms.

Under no circumstances shall the Company be liable for any damages arising from short or long interruptions of the website service, malfunction or issues with internet connectivity, computer equipment failures, or problems with telecommunication equipment or other devices outside the Company’s control.

The Company, through the website, offers its insurance brokerage services (hereinafter: brokerage), available on the website, and the integrated payment process within the application, executed through the authorized third-party payment service provider Payspot.

The offers displayed on the website are directly retrieved from the insurance companies and advertised on our website.

4. Ordering Offers

After selecting the desired type of insurance, you must complete questionnaires with information necessary for us, as brokers, to obtain offers from insurance companies (hereinafter: Insurers).
Each type of insurance contains several steps; after completing one questionnaire, you proceed to the next by clicking the appropriate button.

The offer is considered ordered when you complete the entire ordering process.
A confirmation of receipt of your order will be sent to the email address listed in the questionnaire. If you do not receive the confirmation, please repeat the process.

The Company will deliver all ordered offers to your email address in accordance with your request.

5. Online Purchase of Insurance Policies

The website offers brokerage assistance for online insurance purchases.
In the first step, you must complete the brokerage authorization form and a questionnaire containing relevant insurance data, so that we can present insurance offers, applicable conditions, and coverage tables from the Insurers in the next step.

If the offer is acceptable, you enter the personal data of the policyholder/insured. After confirming the Company’s internal documents on the website, you will be redirected to the integrated payment process via the authorized payment service provider PaySpot.

Upon successful card payment, the user receives a confirmation of a successful transaction and a thank-you email, and the policy is delivered electronically (PDF) to the specified email address.

The user agrees to pay the ordered insurance product electronically via payment card at the time of purchasing the policy.

6. Truthfulness and Accuracy of Submitted Data

During the use of the website or the process of ordering or purchasing insurance, the user must provide truthful, accurate, and complete information and agrees to answer all questions correctly and truthfully.
The Company shall not be liable for incomplete, incorrect, or inaccurate data entered by the user during the use of website services or during the insurance ordering or contracting process.

If the policyholder intentionally submits inaccurate information or deliberately withholds a circumstance such that the insurer would not have entered into the contract had it known the true state of affairs, the insurer may request contract annulment to the detriment of the policyholder.

7. Right to Withdraw From Concluding the Contract

In accordance with applicable regulations, the user – the policyholder / insured person has the right to withdraw from an insurance contract concluded via the website, without stating reasons, within 14 days from the date of conclusion of the insurance contract.

In the event of withdrawal from an insurance contract concluded via the website, the user – the policyholder / insured person is obliged to carry out the withdrawal procedure in accordance with the rules and procedures of the insurance company with which the insurance contract / policy was concluded, i.e. to complete and submit the withdrawal form prescribed by the insurance company.

The withdrawal form from the insurance contract is delivered to the user – the policyholder / insured person as part of the electronic message (email) by which the insurance policy is delivered to the user – the policyholder / insured person, together with other relevant documentation.

The withdrawal statement produces legal effect from the day it is sent to the insurance company and is considered timely if it is sent within 14 days from the date of conclusion of the insurance contract / policy.

In the event of a timely and valid withdrawal, the insurance company is obliged to refund the paid technical premium without undue delay, and no later than 14 days from the date of receipt of the withdrawal notice, provided that no insured event occurred during the insurance period, in accordance with applicable regulations and insurance terms and conditions.

The refund shall be made to the current account specified by the user – the policyholder / insured person in the withdrawal form, in accordance with the procedure of the specific insurance company.

Policy Market, as the organizer of the internet platform intended to connect users – policyholders / insured persons and sellers – insurance companies conducting electronic commerce, acting as an insurance intermediary with insurance companies with which it has concluded an Agreement on the acceptance of payment instruments on the internet platform, may also act as an intermediary in submitting a request for termination of the insurance contract / policy, in compliance with the procedure described above.

8. Payment Terms

8.1 Payment by Payment Cards

All payments are processed through reliable external payment systems.
Payments using payment cards (Visa, Dina, Master, Maestro) are executed through the following service providers:
PaySpot doo Novi Sad, Branimira Ćosića 2/II/201B, MB: 21157074, PIB: 109296534, and
Raiffeisen Banka A.D. Beograd, Đorđa Stanojevića 16, MB: 17335600, PIB: 100000299 (hereinafter: the Bank).

The use of digital wallets (Google Pay and Apple Pay) is possible.
In such cases, the user confirms the transaction via biometrics (fingerprint/face ID) or a PIN on their mobile device, constituting consent to execute the transaction.

To complete the purchase, the user must enter their payment card details into the secure form.
If the transaction is completed, the user will be notified that the reservation of funds for the order amount has been successfully performed.

By accepting these Terms, the user agrees that at the moment of initial ordering, funds in the amount of the order will be reserved, and that the payment card will be charged for the amount of the completed purchase.
Card details are stored on the secure encrypted page of the Bank and are not accessible to any other parties.
The card data is never accessible to the Company, the Insurance Company, or the Institution.
Confidential card information is transmitted via public networks in encrypted form using SSL and PKI systems.

In the case of a refund (complaint, withdrawal, etc.), funds will be returned to the card or to the user’s current account with consent.
For refunds to users who previously paid by card, the refund must be processed exclusively via VISA, EC/MC, Maestro, or DinaCard methods.

VAT is included in the price; there are no hidden costs.
Payments are processed in Serbian dinars (RSD).
For display in other currencies, the exchange rate of the National Bank of Serbia is used.

8.2 Rules and Information Regarding Card Payment

When accepting payment cards and executing transactions on the website, funds are transferred to a special account of the electronic money institution at the Bank for the purpose of further transfer to payment recipients.

By making payment using a card, the user expressly consents that the funds be deposited into the special account of the Institution and authorizes the Platform to issue transfer instructions.

The Institution is not liable for tax or legal obligations arising from use of the website by the user.

8.2.1 Pre-Contractual Information

For each payment on the website, the user concludes a single-payment transaction agreement with the Institution.

This agreement includes the Institution’s General Terms, the Timetable, these Terms of Use, and the authorized consumer order.
The agreement is considered concluded when the user gives consent for execution of the payment transaction.

The agreement is concluded in the Serbian language.
The user may request a paper copy.

8.3 Authorization and Execution of Single Payment Transactions

A single payment transaction is executed via a payment order.
The Institution will execute the order if:

the order is correctly completed,
the user ensures sufficient funds,
the user has given consent,
there are no legal barriers.

Execution is performed according to the Institution’s Timetable.

The user does not bear the cost of the single payment transaction.

9. General Provisions on Refunds

In case of a refund (accepted complaint, withdrawal, etc.), the refund will be executed via VISA, EC/MC, Maestro, or DinaCard.
If this is not possible, funds will be transferred to the current account with prior user consent.

10. Intellectual Property

The content on this website is the property of the Company.
Use, printing, copying, displaying, modification, distribution, reproduction, or publishing of any content is prohibited without prior written consent of the Company.

Viewing or printing parts of the website is allowed exclusively for personal, non-commercial purposes.

11. Dispute Resolution and Court Jurisdiction

By using the website, you irrevocably agree to attempt to resolve all disputes amicably with the Company.
If amicable resolution is not possible, the competent court in Belgrade shall have jurisdiction.

If the user of insurance brokerage services is dissatisfied, they may file a complaint with the broker.
If not satisfied with the response, the user may submit a complaint to the National Bank of Serbia (NBS) or request mediation.

The complaint must contain identifying data and reasons for submission.
The deadline for submitting a complaint to NBS is six months from receipt of the broker’s response or expiration of the response deadline.

In accordance with the Consumer Protection Act, consumers may resolve disputes through out-of-court procedures.

12. Disclaimer of Liability

To the extent permitted by law, the Company excludes liability for any material or non-material damage, including lost profit, arising from the use of the website or inability to use it.

Use of the website involves risks related to internet usage, including security risks, technical performance issues, interruptions, etc.
The Company cannot be held liable for any damage arising from these risks.

The Company reserves the right to amend the Terms at any time. Amendments become effective on the date of publication. Continued use constitutes acceptance of the new Terms.